After reading the fine print on Vonage, I decided to keep my phone number around for an extra month to let people know that my number had changed. Now that it is a month later, I called Vonage to cancel.
First off when I tried to cancel because the service was so poor, they suggested that I talk to technical support, which I had previously talked to. They also offered to give me some period of "Free" service in order to try and get the problems worked out.
When I said no, that is when they informed me that it would cost $43.35 ($39.99 + tax) to close my account out. I wonder what percentage of the Vonage annual revenue comes from the $43.35 cancellation fee.
My experience after using Vonage for several months is to stay away from their service.
Here is the cancellation message from Vonage.
-----Original Message-----
From: Vonage Customer Care [mailto:billing@vonage.com]
Sent: Tuesday, August 28, 2007 3:39 PM
To: xxxxxxxxxx
Subject: Vonage Final Account Status
Dear xxxxx xxxxx,
At your request, your Vonage service has been cancelled. This email
is to notify you that we have successfully processed the final
charges for your Vonage account in the amount listed below.
Vonage Account Number: xxxxxxxxx
Date Processed: 08/28/2007
Debit Amount: $43.35
As outlined in our Terms of Service, a disconnect fee of $39.99 per
voice line is charged to all customers along with any applicable
taxes. Your total debit of $43.35 includes this disconnect fee, all
pending charges, credits, and applicable taxes. For more information
about our return policy, please refer to our Terms of Service:
http://www.vonage.com/features_terms_service.php.
A detailed online invoice is available through your Vonage Online
Account. You will still have access to your call and billing history
through your Online Account for up to 90 days after this
cancellation.
We are looking out for you! For your protection checking and credit
card information should not be submitted through email. You can
easily update your payment information through your Vonage Online
Account. Get there fast, click here:
https://secure.vonage.com/webaccount/.
For a complete explanation on how to read your online invoice, please
visit:
http://vonage.com/help.php?article=1250 ... amp;nav=6.
Thank you for your business and we hope to welcome you back as a
Vonage customer in the near future. We are continuously making
improvements and enhancements to our service - such as innovative
features and expanded coverage areas.
It has been our pleasure to provide you with a better digital phone
service for less. Should your future phone service needs change,
please consider Vonage and visit us at
http://www.vonage.com or contact
Customer Care.
If you have any questions, your Vonage team is available to assist
you 24 hours a day, 7 days a week. Contact us whenever and however
it suits you!
* On-Line Help Center at
http://www.vonage.com/help.php
* Contact Us at
http://www.vonage.com/help_contactUs.php
* Or call toll-free at 1-VONAGE-HELP (1-866-243-4357)
Sincerely,
Vonage Customer Care
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